{"id":3991,"date":"2014-10-02T16:06:20","date_gmt":"2014-10-02T14:06:20","guid":{"rendered":"https:\/\/chilli-mind.com\/?p=3991"},"modified":"2025-05-20T17:10:50","modified_gmt":"2025-05-20T15:10:50","slug":"best-practice-total-user-experience-design","status":"publish","type":"post","link":"https:\/\/chilli-mind.com\/en\/best-practice-total-user-experience-design\/","title":{"rendered":"Best Practice: Total User Experience Design"},"content":{"rendered":"
Paper<\/div>\n

Best Practice: Total User Experience Design<\/h1>\n
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Safety meets design<\/p>\n<\/div>\n

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Reading time: approx. 4\u2032 41\u2033<\/p>\n<\/div>\n

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Company focus and objectives<\/h3>\n

B. Braun, a global medical technology manufacturer, is focusing on the digitalisation of infusion management in hospitals to improve safety and risk management. The aim is the sustainable positioning of infusion pumps through the development of a holistic medical software product. This new development must fulfil high safety standards and take into account the various requirements of hardware manufacturers, software developers, marketing and sales teams and hospital staff. The focus here is on minimising operating errors by users.<\/p>\n<\/div>\n

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Development and application \/ application development<\/h3>\n

The development of such a software system consists of four applications that are built on each other to optimise infusion management in hospitals: Drug Library Manager, Upload Manager, OneView and DoseTrac. These applications support the configuration of drug databases, the upload of data to infusion pumps, the monitoring of pump operation and data analysis in the hospital.<\/p>\n

A good user interface is the foundation of a successful product, but the key to success lies in progressive development using user experience (UX) methods. The UX design approach not only focuses on high usability and customer-centred user interface design, but also encompasses all customer-oriented touchpoints – from manuals and user guides to marketing materials and package design.<\/p>\n

Process<\/h3>\n

The Total UX Design development process extends over a period of around three years and can be divided into four main areas: \u2018Analysis & Requirements\u2019, \u2018Concept & Creation\u2019, \u2018Iteration & Optimisation\u2019 and \u2018Definition & Transfer\u2019. In the first two development phases, the focus is on contextual requirements analysis, software specification and the development of information architecture and UI design restrictions. Activities such as user stories, use case structure and iterative design workshops are carried out together with the development teams.<\/p>\n<\/div>\n

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Requirement analysis and personas<\/h3>\n

The contextual requirement analysis is based on the integration of relevant user groups through qualitative focus groups and contextual interviews as well as the identification and prioritisation of requirements of involved stakeholders. The development of typical user roles in the hospital, also known as personas, ensures a practicable design platform. These personas help to understand the different usage contexts and requirements and to design the use cases accordingly.<\/p>\n

Concept, visualisation and iterations<\/h3>\n

In the concept phase, the basic development of the information architecture takes place using scribbles and wireframes. The visualisation enables efficient presentation and testing of layouts and functions before they are transferred to detailed wireframe screens. The user interface design aims to create a simple and clear design that meets the requirements for quick readability.<\/p>\n

In the iteration phase, the focus is on process and risk management through user testing. Walkthroughs and rapid prototyping are used to test the functions of the applications and adapt them to everyday requirements. Usability validation is based on defined test cases that are carried out by users under laboratory conditions. These tests check the usability and acceptance of the software.<\/p>\n

Project completion<\/h3>\n

The final project phase \u2018Definition & Transfer\u2019 comprises the standardisation of product specifications and support in the areas of marketing and rollout planning. Activities such as naming, key visual and logo development and packaging design are carried out. An internal marketing & sales kit is created to train the new software product internally and sell it externally. This kit includes presentation materials on the strategic direction of the product, functionality and benefits as well as frequently asked questions.<\/p>\n<\/div>\n

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Drug Library Manager<\/h3>\n
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The Drug Library Manager enables the centralised creation and management of medication lists and therapy profiles. The Upload Manager facilitates the transfer of databases to the pumps. OneView offers central monitoring of infusion systems and quick orientation using traffic light colour codes. DoseTrac supports data analysis and quality management with customisable reports.<\/p>\n<\/div>\n

User-centred development<\/h3>\n
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Information architecture and UI design based on a user-centred approach are crucial for the development of a successful product. The early involvement of important stakeholders and transparent communication between software and hardware developers, marketing and users create a valid development framework. Effective visualisation is a key factor for a shared understanding of the project. The UX design approach is also applied to all product-related elements to ensure successful product perception.<\/p>\n<\/div>\n

Key factor user experience<\/h3>\n
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The application of the UX approach at every stage of the development process can be seen as a key factor for successful product design. User experience includes the consistent alignment of all activities to the respective target group and their context of use, which is just as important for the integration of the actual end users as it is for internal product marketing strategies. The article shows that the user experience approach goes far beyond the actual usability of the software and includes all elements surrounding the product in order to lay the foundation for successful product perception.<\/p>\n<\/div>\n

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Download<\/div>\n
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https:\/\/dl.gi.de\/items\/8fd38f31-2b95-4486-8879-8833f14360a4<\/a><\/p>\n<\/div>\n

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Published in<\/div>\n
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UP14 – Vortr\u00e4ge<\/p>\n<\/div>\n

Year<\/div>\n
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2014<\/p>\n<\/div>\n

Authors<\/div>\n
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Oliver Gerstheimer, Sebastian Ammerm\u00fcller, Matthias Paetzold<\/p>\n<\/div>\n

Next publications<\/h2>\n
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Paper Best Practice: Total User Experience Design Safety meets design Reading time: approx. 4\u2032 41\u2033 Company focus and objectives B. Braun, a global medical technology manufacturer, is focusing on the digitalisation of infusion management in hospitals to improve safety and risk management. The aim is the sustainable positioning of infusion pumps through the development of […]<\/p>\n","protected":false},"author":3,"featured_media":8420,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[244,247,252,269,274,280,288],"tags":[325],"class_list":["post-3991","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contextual-design","category-medical-interfaces","category-contextual-factors-din-en-iso-9241-11","category-service-design","category-experience-design","category-human-centered-design","category-digital-ecosystems","tag-p-l-28"],"acf":[],"_links":{"self":[{"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/posts\/3991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/comments?post=3991"}],"version-history":[{"count":74,"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/posts\/3991\/revisions"}],"predecessor-version":[{"id":12153,"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/posts\/3991\/revisions\/12153"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/media\/8420"}],"wp:attachment":[{"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/media?parent=3991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/categories?post=3991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chilli-mind.com\/en\/wp-json\/wp\/v2\/tags?post=3991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}