Service-oriented design of mobile processes

The paper, presented at the GeNeMe 2005 workshop, examines the integration of mobile information and communication technologies into administrative processes. The focus is on the development of mobile administration, which is made possible by electronic government, improved networking and the increasing use of mobile devices.

It is shown how mobile administrative staff can work more efficiently and in a more customer-oriented manner through the use of these technologies. The legal, economic and sociological aspects are taken into account in order to highlight the challenges and potentials of mobile administration.

The article discusses the relevance of target groups that can benefit from mobile administrative services and emphasizes the need for an interdisciplinary approach when designing these systems. It concludes by emphasizing that the integration of mobile and electronic administrative processes will have a significant impact on future administrative reforms by enabling a more citizen-friendly, efficient and flexible public administration.