Kairos – Tomorrow’s Communication and Reachability Management

This paper describes results of an explored application field in the ICT based on a user-centric concept and shows insights of a practical design-approach focussing on the identifying and creation of service innovations in the core field of telecommunication –communication and reachability management. Based on qualitative user-interaction, emphatic observances as well as contextual inquiries and creative focus groups with experts need structures have been identified, transferred into service-concepts and the relevance of the future benefit potential was demonstrated.