How human-centered strategies empower employees for smooth and efficient system deployments

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The challenge

Rolling out new systems – whether intranets, corporate websites, brand relaunches, or software applications – requires seamless localization, effective communication, and careful coordination of diverse stakeholders. Due to low adoption rates, even the best technology can fail without proper employee involvement.

Our approach

We start by conducting workshops and in-depth analyses that focus on the rollout’s technical and human aspects. These sessions help us identify business needs, system requirements, and user obstacles. Early engagement with stakeholders ensures a smooth transition that aligns with organizational objectives and user requirements.

We implement scalable, customizable templates tailored to different regions and languages to guarantee consistency and efficiency. These templates maintain brand integrity while facilitating smooth localization. Our content workbooks simplify management, allowing teams to track progress efficiently and reflect cultural and linguistic nuances in the content.

For training, we create user-focused programs customized to each stakeholder group’s specific roles. These programs include practical formats like mental orientation models, tips and tricks, and user-centered editor guides to enhance understanding and usability. Our "train the trainer" approach ensures continuous, long-term support after the launch date.

Throughout the process, we emphasize clear communication and structured implementation plans. By carefully crafting each stage—from communication strategy to execution—we ensure that stakeholders remain aligned, expectations are met, and adoption rates increase.

»Design thinking is a way of understanding the world, approaching problems, and creating solutions.
Don Norman, The Design of Everyday Things (1988)

Our solution

Our solution involves redesigning the system to streamline content, minimize complexity, and improve workflows. We focus on involving employees through effective, human-centered communication and training formats, ensuring they are informed and actively engaged.

Aligning stakeholder goals and maximizing resources facilitates a smooth and efficient implementation. This approach delivers localized content that resonates with users across regions, ensuring high adoption rates and a successful deployment.